Food was okay they cut down on quality but still made the best! I hope it will not be too long before we have the privilege of welcoming you back again. Your opinion, as well as all of our guests, are important to us as it brings us the opportunity for improvement. ... dining! Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. Not enough staff for all the guests staying at the resorts. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Trash. Thank you for the compliments and recommendation about our resort and we look forward to the opportunity to serve you again soon. Taxes and fees that are shown are estimates only. I did enjoy the Indian it was fantastic. Opened in 2015, the Royalton feels exactly like the mega-resort it is. Royalton Riviera Cancun Resort & Spa: Horrible - See 14,451 traveler reviews, 13,620 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Response from General Manager, Director General at Royalton Riviera Cancun Resort & Spa. one of the swimming pools is warm which is important in january. Rooms are super clean. Royalton Riviera Cancun Resort & Spa Features, Lock in the lowest price from these sites, ... that this hotel had the habit of giving you a different. I am so glad that you speak so highly of our staff who take such pride in the high level of personalized service they deliver. It is different traveling during a pandemic. Each Royalton Luxury Resort is set in an idyllic location of truly stunning natural beauty. Room: The showers in the room and we got a junior luxury Suite were amazing. more. This sprawling resort’s got lots to keep you busy. We appreciate your recent visit in the hopes to welcome you again to have a taste of our Resort with better expectations. Located in breathtaking Caribbean destinations like Cancun, Punta Cana, and Jamaica, Royalton Luxury Resorts offers guests an All-In Luxury® experience which combines beautiful hotels and resorts with world-class amenities and services for the ultimate getaway in paradise. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. All of our 840 luxurious rooms and suites offer: Exclusive DreamBed™ with high thread count sheets Unlimited free resort-wide WiFi for all your devices I am sure your comments will be a very nice motivation for our staff to keep on working and for future travelers to try our destination. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. I vacationed with my 17 year old this time, stayed on the family side. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Everything you need to know about the Royalton Riviera Cancun Resort & Spa rooms … Nearby attractions include Xoximilco Cancun by Xcaret (3.7 miles), Piston Pueblo (3.2 miles), and The library (2.2 miles). There was plenty of room to social distance if you wanted to. Our children will be 14yrs and 17yrs, are they allowed in all bars (except the Hideaway) including the sports bar. Wonderful resort and accommodations. Beach: Is it the prettiest beach I've been to? ... guests staying at the resorts. Families will love the enormous on-site splash park, supervised kids and teen clubs and non-motorized water … The all-inclusive Royalton Riviera Cancun Resort & Spa is a modern property in the popular vacation hotspot of Riviera Cancun. No foam parties at the pool. they clean it constantly and very well. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Lower your expectations if you think it’s upscale. Room rates include meals and beverages at onsite restaurants and bars. Your kind words have been passed to them. Travelling during a global pandemic expect things to be different. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. What are some restaurants close to Royalton Riviera Cancun Resort & Spa? They did have a hot tub that was actually hot when we were there. We recommend calling ahead to confirm details. Spotless and comfortable rooms, amazing spa, and beach all comments that we love to hear from guests when describing the Royalton experience. Does Royalton Riviera Cancun Resort & Spa have an airport shuttle? We were thrilled to learn that you overall enjoyed your stay with us, especially due to our professional and helpful staff. As we aim to provide all of our guests with a unique experience, we are all delighted that you enjoyed your stay at Royalton Riviera Cancun so much. Luxury Regards Alfonso Lopez General Manager, Dear jxhafollari It was surely a pleasure to read your wonderful review. Guests should bring some comfortable walking shoes, because it takes 15 to 20 minutes to get from one side of the resort to the other. Do these presidential, Hola, we are thinking of booking for July 2021. Staff came in room for pest control and left dead bugs all over our bed and everywhere else in the room the the front desk was rude to me when I called to report it. There are more places to choose from in the Puerto Morelos area. Are there any historical sites close to Royalton Riviera Cancun Resort & Spa? Entertainment: it seemed like some of the fun things that used to do before covid-19 they can't do anymore. The swim-up rooms are connected with the main floor rooms. They’re pretty big, bright and modern. people said it was dirty and horrible. Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias. I totally understand that due the covid everything was not operating as normal, so if you are planning on going have an open mind and be nice to the staff, wouldn't hurt to bring some tip $ either. 840 beautifully decorated luxury rooms and suites in various categories ; 11 pools and 1 children's splash park ; 9 specialty restaurants to please your palate ; 12 bars and 1 cafe to satisfy your every craving; Unlimited reservation-free dining; Sports Event Guarantee TM; Free Wi-Fi throughout the resort ; USB recharge stations ; Fitness Centre The Royalton Riviera Hotel Rooms: Again, our first view was in the dark but the rooms are not unlike the photos you see on their website. There is a show each night at 9:15 p.m. which was a little late for our toddler he never made it to one of them. I would probably return in the future. Great for families. I had some issues one evening, could not get into my room went to the front 3 times. Food is good and we have 24/7 room service that works fast. Some hurricane damage. Luxury regards Alfonso Lopez General Manager. I read so many comments prior to going and was scared because. I was a but disappointed that ZEN or the Caribbean restaurant was not open at all for the 7 days. But it was our decision to do so and it did get my mind off the world for 7 days. Overall we made a lot of memories we had a great time like I said it took our mind off the world we are living in right now for 7 days:), This was my second time staying here, first time was Hideaway and it was fantastic. Royalton CHIC Suites Cancun Resort & Spa is located right on the beautiful, white sand beaches of Cancun's hotel zone. You do have to wear a mask inside the restaurants and Buffet. What are some of the property amenities at Royalton Riviera Cancun Resort & Spa? people just kinda leave their garbage everywhere, the staff do their best to pick up after everyone. We apologize for not reaching your expectations. Opening day for the 1,250-room Royalton Riviera Cancun is planned for 2014. we were able to relax and be mostly without masks. Is parking available at Royalton Riviera Cancun Resort & Spa? Hunter was really good as well. Golf clubs nearby Royalton Riviera Cancun Resort & Spa - All Inclusive Address: Carretera Federal 307 Tulum-Cancun Km 332,15, SM31, MZ 03 77500, 77500, Puerto Morelos, Mexico ( Show map ) See photos and read reviews for the Royalton Riviera Cancun Resort & Spa rooms in Puerto Morelos, Mexico. We look forward to welcoming you back to Royalton Riviera Cancun. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Pleasant staff! Overall great experience with property and staff! I think the staff are working extremely hard to please people. Scuba diving and snorkelling are popular, so pack an underwater camera. under the stars at the exclusive Level 18 – Rooftop Cabana Lounge. Thank you again for your valued feedback and hope to be your host again in the not too distant future. I mean you could always find something to eat. The hotel is set in a beach area of Puerto Morelos. Love the energy of the place! Your comments are extremely important to us, as they motivate us to continue to improve our services. See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. It's also crowded in high season, despite the impressive number of features (11 pools is a lot, but so is 840 rooms). Other amenities include balconies, MP3 docks, and plasma TVs with cable channels. 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